Mark Clancy

Mark in service was very professional and service was done right and in a timely manner.

Mark was a great agent. Hope to work with him again

I recently used Sayville Ford’s Mobile Service. They come to your house and perform the requested service (in this case, replaced the battery and performed recall updates). They arrived on time and Mark was very personable and professional. All work was completed within an hour and I was able to pay the invoice online with no issues.

I previously purchased my first Bronco Sport from Sayville Ford in 2022, but unfortunately it was recently totaled in a flood. I knew I wanted to replace it with a 2024 so I decided to come back and buy another car from Rob T. Rob has always been so helpful, caring and is willing to answer any questions that you have about the car. Rob makes the car buying process a breeze. He communicated with my insurance company to get the truck’s insurance ready so I can leave that day with no worries. It is only because of him that my fiancé and I decided to come back to Sayville Ford to buy a new car! Damien was extremely helpful when showing me the new truck and any new features that I didn’t have. He also assisted me setting up the Ford App. When in the finance office this time, the finance employee did not even factor in my down payment, which was almost half the price of the truck and tried to get me to agree with absolutely insane monthly payments. Luckily my fiancé realized this, and the sales manager redid the financing with us. Was this just a one time mistake or is this something the dealership is doing to all of their customers? While Sayville Ford is considered a no fees dealer, it is misleading because of some mandatory fees that they secretly add on to the price of your car. In 2022 it was Crystal fusion which was some coating that you are required to pay a high premium for. In 2024 it is some gps anti theft monitoring app. Of course I didn’t want either, but I am forced to pay this mark up because all of the cars come with this and these options cannot be removed. In the past service has been a nightmare. On my prior Bronco Sport a rude service advisor promised a one day fix for a problem that they said “needed to get worse before it got better”, that took multiple appointments to be resolved and nearly two months of sitting at the dealership with no communication as to when I would get my truck back. One of those appointments my truck was picked up at my job and I gave the driver my spare key which was never returned. The next time I was in I requested someone to look for my spare and they insisted it was not there and I could pay over $200 for a replacement. I refused to pay this because I knew it was there. The next time I was in, the service manager agreed that under my warranty they would replace the key. The key didn’t need to be replaced because guess where it was? Sayville Ford, in the key box since it was never returned to me. To conclude, I have had many negative experiences at Sayville Ford since 2022. Many experiences that should have resulted in myself never coming back. I came back because Rob was a great sales person and I wanted to do business with him again. Every car sales person should be like Rob, and the only reason this review is getting 5 stars is because of him.